Shipping & Payments
Shipping Information
UPS Express
United Parcel Service is an American multinational package delivery and supply chain management company. The parcel will be despatched from Parma (Italy) and delivered by UPS in Europe within the next 24-48h, in the USA & Canada in 3 days, and 3+ days in other locations.
Shipping FAQ
Will my order be sent immediately after payment?
Your product will be produced with your customisation and despatched after 14-20 working days. We do our best to ship in the quickest time.
Will I receive a tracking code with my order?
Yes, the tracking code will be provided via email as soon as the shipping has been booked. You will receive your tracking code via email automatically.
Do you ship abroad?
Yes, we ship abroad via Airplane Express Shipping Worldwide.
Will I have to pay tax to receive my parcel?
Each country is different, but in many non-EU countries, customs duties are applied to imported goods, usually according to the product cost.
Payment Information
PayPal - Cards and PayPal Accounts
PayPal is a service that enables you to pay, send money, and accept payments. Stay secure and protected. PayPal uses data encryption and anti-fraud technology. PayPal is one of the most used payment methods worldwide.
Bank Transfer
You can also pay with a foreign bank transfer. To do this, however, we need you to send a specific request using chat. The reason why we have to manage the transfer payment via chat is simple: in more complex cases, it can take up to 2 weeks to receive the transfer but we can take advantage of this time to make your prosthesis, as long as you send us the payment documentation via chat or email.
Recurring Payments
We can evaluate deferred payments on a case-by-case basis. Make your request, and together we will find the best way to manage your payment procedure. However, we remind you that this is a practice that we reserve only for people with financial difficulties: we accept deferred payment because we prefer to help fight dysphoria. In return, we will ask you for precision and reliability. To start, send us a message or chat with us.